SHIPPING & RETURNS
Bluebird Co is a bespoke personalised jewellery company. Most orders are personalised and dispatched within 1–3 business days (excluding pre-order items). During peak sale periods, this dispatch timeframe may extend up to 7 business days.
All Australian orders are shipped through Australia Post eParcel, and every parcel can be tracked using the tracking number provided in your shipping confirmation email.
All international orders are shipped via FedEx International Connect Plus, a premium express post service that delivers to the US and most global destinations in 2–5 business days with all duties prepaid for a smooth delivery experience.
For returns, we accept exchanges and store credits on non-personalised items when returned unworn and in original condition. Personalised pieces, sale campaign items, and earrings (for hygiene reasons) are not eligible for return. Faulty items caused by a manufacturing fault are covered by our 6-month warranty and will be repaired or replaced.
Full details can be found below.
general shipping process
We carefully package all Bluebird Co. keepsakes in our studio before sending them with trusted carriers.
Orders are dispatched within 1–3 business days, and up to 7 business days during peak sale periods. Once your parcel has shipped, you’ll receive tracking details by email.
Please note that delivery times vary by location and are outside of our control. We kindly remind customers that monitoring tracking is their responsibility from dispatch to delivery
Q. Can I change my shipping address after placing my order?
If your order hasn't yet been dispatched, please email us as soon as possible at info@bluebirdco.com.au—we’ll do our best to help.
However, once your parcel has left our studio, we unfortunately can’t reroute it. In that case, you may need to arrange a redelivery with the courier using your tracking link. Please double-check your address at checkout to avoid delays or returns.
Q. Can I choose a different carrier or upgrade shipping?
Within Australia, all parcels are shipped with Australia Post. Wherever possible, we can arrange an upgrade to Express Postage prior to dispatch for an additional $10 AUD. If you would like to upgrade your shipping, please email us at info@bluebirdco.com.au as soon as possible after placing your order.
For US orders, we ship exclusively with FedEx International Connect Plus, and for other international destinations shipping is calculated at checkout. We’re not able to switch to alternative couriers once your order has been placed.
Q. My parcel was returned to sender — what do I do?
No need to worry. We can arrange a resend for you. Please email our customer service team and they will issue an invoice for the new shipping costs. Once this is paid, your parcel will be on its way again.
Q. How long does delivery take?
Once your order is shipped, FedEx International Connect Plus typically delivers within 2–5 business days.
Q. I can’t sign for my parcel, what do I do?
If you’re not home to sign for your delivery, Australia Post take your parcel to your nearest Post Office for collection. You’ll need to present photo ID to collect your parcel.
You can also use the Australia Post MyPost app to manage your delivery, request redelivery, or arrange for your parcel to be held at a Post Office that suits you.
Please note it is the customer’s responsibility to monitor tracking and ensure timely collection. If a parcel is returned to us because it was not collected, additional shipping costs will apply to resend it.
Q. My parcel says it has been delivered but I don’t have it?
If your tracking shows as delivered but you have not received your parcel, we kindly ask that you contact Australia Post directly using your tracking number. Australia Post can provide delivery details and confirm where your parcel was left.
Once tracking confirms delivery, Bluebird Co. is unable to replace or refund parcels. It is the customer’s responsibility to follow up with Australia Post regarding delivery confirmation or to lodge an investigation if needed. We will always provide support where possible, but Australia Post is the best point of contact for delivery enquiries.
US SHIPPING PROCESS
All US orders are shipped with FedEx International Connect Plus on a Delivered Duty Paid (DDP) basis.
Duties and taxes are covered upfront so your parcel clears customs smoothly, with no surprise fees on delivery. FedEx typically delivers to the US within 2–5 business days once dispatched.
Tracking is provided for every shipment, and it is the customer’s responsibility to monitor the parcel’s journey and ensure someone is available to receive it.
Q. Do I need to pay duties or taxes on delivery?
No. All duties and taxes are prepaid through our FedEx service to make your delivery simple and cost-free at your end.
Q. How long does delivery take?
Once your order is shipped, FedEx International Connect Plus typically delivers within 2–5 business days.
Q. I can't sign for my parcel, what to I do?
If you are unable to be home to sign for your delivery, we recommend arranging redelivery directly with the courier using your tracking link. For FedEx shipments, you can manage delivery preferences, schedule redelivery, or collect your parcel from a local FedEx location via their online portal.
Please note that it is the customer’s responsibility to monitor tracking and ensure someone is available to receive the parcel. If a parcel is returned to us due to missed delivery attempts or being uncollected, additional shipping costs will apply to resend it.
Q. My parcel says it has been delivered but I don't have it?
If your tracking shows as delivered but you have not received your parcel, we kindly ask that you contact FedEx directly using your tracking number. FedEx can provide photo evidence of the delivery and confirm the location where your parcel was left.
Once tracking confirms delivery, Bluebird Co. is unable to replace or refund parcels. It is the customer’s responsibility to follow up with FedEx regarding delivery details or to lodge an investigation if needed. We will always provide support where possible, but the courier is the best point of contact for delivery confirmation.
Returns FAQs
We want you to love your Bluebird Co. keepsakes. If your jewellery is found to have a manufacturing fault, we offer repair or replacement within 6 months of purchase.
Returns for change of mind are offered as a credit note, excluding customised or sale items, which are final sale.
Please note that normal wear and tear, plating changes, or damage from use are not covered under warranty. Customers are responsible for return shipping unless the item is deemed faulty.
Q. What is covered under warranty?
Manufacturing faults within 6 months of purchase. This does not include wear and tear, plating changes, or damage caused by use.
Q. Can I return a customised or engraved piece?
No, customised jewellery (including engraved or hand-stamped items) is final sale and cannot be returned or exchanged.
Q. What if I ordered the wrong size?
You can request an exchange within 14 days of delivery if your item is unworn and in original packaging. Engraved bracelets and personalised pendants cannot be exchanged.
Q. Do you offer refunds for change of mind?
No, but we are happy to provide a credit note for eligible returns.
Q. What about sale items?
All sale items are final sale and cannot be returned, refunded, or exchanged.
Q. Who pays for return shipping?
Customers cover return shipping unless the item is confirmed as faulty, in which case Bluebird Co. covers return costs.
Q. Can I return my jewellery for a different size?
We offer exchanges for bracelets and necklaces that are not personalised.
If your bracelet has an engraved ID bar, it cannot be returned for a different size. However, we do have extension chains available if you would like a longer length.
For bracelets and necklaces with personalised initial pendants, we do not offer returns on personalised pieces. If the chain is unworn, we may be able to exchange the chain only for a longer or shorter length (if available).
Q. Do you offer returns for broken chains or clasps?
Yes. If a chain breaks due to a manufacturing fault, we will repair or replace it under our 6-month manufacturing warranty.
Q. Can I return an engraved ring to be resized?
We do not offer resizing of rings ourselves. However, a local jeweller should be able to resize any of our solid sterling silver or solid gold rings.
Q. Can I return earrings?
For hygiene reasons, we do not accept returns or exchanges on earrings unless they are faulty.
Q. Do you offer refunds?
We do not offer refunds on personalised pieces or on items purchased during a sale campaign.
If an item is deemed faulty due to a manufacturing fault, it will be repaired or replaced under our 6-month manufacturing warranty. Refunds are not offered in these cases.
Sale items that are not personalised can be returned for a store credit if they are unworn, in original condition, and returned within 14 days of arrival.
GIFT THE GIFT OF PERSONALISED JEWELLERY
