Shipping and Returns
Shipping
Bluebird Co. offers FREE standard shipping within Australia when you spend $150 AUD and FREE EXPRESS shipping within Australia when you spend $300 AUD.
Once an order is placed via our website all Bluebird Co. keepsakes are packaged and sent off within the timeframe outlined in the items' Product Description. Please note that the processing time does not include weekends or public holidays. We currently mail all our parcels using the Australia Post EParcel service. Please note that parcel delivery times are out of our control and that some delays can occur, especially during busy holiday periods.
Bluebird Co. customers will be notified via email correspondence once their order has been shipped. We ask that you please ensure the correct postage details are provided on checking out as Bluebird Co. does not take responsibility for orders that are shipped to an invalid or incorrect address and cannot be found liable for any associated loss.
Returns and Exchange
We take pride in our handmade creations and want our customers to be equally enamoured with their special keepsakes. That being said, if you happen to receive an item that is deemed broken or faulty please contact us immediately via email at info@bluebirdco.com.au. From there we will organise a repair or replacement if the item/s in question are returned to Bluebird Co. HQ within 14 days of the original delivery date.
We do offer a 6 month replacement warranty (from time of purchase) and proof is required if a piece is deemed faulty. Our warranty is only valid if jewellery is defective due to the manufacturing process. Your Bluebird Co warranty does not cover loss, gradual degradation, changes in appearance, damage, breakage due to wear and tear or improper use or storage of your jewellery.
Our returns policy does not cover Silver or Gold Vermeil pieces that may tarnish or scratch, nor does it cover pieces that may experience plating wear, fading or discolouration due to incorrect storage. Please refer to our Care Instructions page for details on how to care for your piece and extend the life of your jewellery.
We make jewellery for children; children innately break things. Please do not contact us for repairs or replacements if a child breaks their special piece, loses a pendant, or experiences heavy wear and tear from crawling or play.
Shipping costs on returns are to be covered by the customer unless the item is faulty. However if your item is found to have a manufacturing fault and you choose the option of an exchange (strictly within 14 days of receiving your item), we will cover the cost of return shipping for the faulty item.
This does not apply to Bluebird Co. pieces that have been ordered at an incorrect size by the customer. If this happens and you are wanting to have your piece/s exchanged for a different size you will need to notify us via email to arrange this. The customer is responsible to send back their order within 14 days (unworn and unwashed in their original packaging) to be eligible for an exchange. Engraved bracelets are unable to be exchanged.
If you change your mind about the products you have purchased from us, we do not offer a refund but are happy to provide a credit note for the purchase amount. This does not apply to customised necklaces, bracelets, anklets or individual stamped pendants (they are non-refundable). The shipping costs are the your responsibility. This includes cases where the incorrect size has been purchased.
We do not offer any refunds on orders placed using Afterpay.
Hand-stamped and engraved jewellery is customised and hand-made to order and are non-refundable and cannot be exchanged. Please read product descriptions and email info@bluebirdco.com.au for additional information before ordering if you would like assistance with these pieces.
Sale Items:
We do not offer returns and exchanges on our sale items. This includes items purchased using sale codewords. Therefore, please choose sizes and pieces carefully.
Our sign up 10% discount codeword is not valid with any other promotional offers.
