Bluebird Co. offers FREE shipping within Australia when you spend $100 AUD on full priced items and FREE International Shipping on orders of full priced items of $200 AUD or more.
Once your order has been placed via the Bluebird Co. website it will take 1-4 business days for your item/s to be processed and handmade. After your order has been completed it will be shipped using Australia Post. Please note that if you place an order on a weekend that it will not be processed until the next business day. It is also important to keep in mind that any item/s purchased during an advertised ‘Sale’ period or in the lead up to Christmas may take up to 2 weeks to be shipped. This is due to the handmade nature of each item.
These outlined time periods do not include how long it will take for your order to be delivered via Australia Post. Standard domestic shipping times range from 2-6 business days after a parcel has been posted. If you would like to receive your Bluebird Co. order sooner you can select the ‘Express Post’ option at the checkout to speed up the delivery process. Please be patient during the busy holiday season, as delivery dates for your parcel are out of our control.
Bluebird Co. customers will be notified via email correspondence once their order has been shipped. We ask that you please ensure the correct postage details are provided on checking out as Bluebird Co. does not take responsibility for orders that are shipped to an invalid or incorrect address and cannot be found liable for any associated loss.
Returns and Exchange
Bluebird Co. is all about superb quality and excellent customer service. We take pride in our handmade creations and want our customers to be equally enamored with their special keepsakes. That being said, if you happen to receive an item that is deemed broken or faulty please contact us immediately via email at email@example.com. From there we will happily organise a refund or replacement if the item/s in question are returned to Bluebird Co. HQ within 14 days of the original delivery date.
We do offer a 6 month replacement warranty (from time of purchase) and proof is required if a piece is deemed faulty. Please note that wearing daily will cause wear and tear. Please discard if the string or chain breaks. We advise to remove jewellery when bathing or swimming to prevent damage and discolouration. Please note that general wear and tear is not considered a manufacturing fault (this includes: stretching and breakage of the waxed cotton cord over time/ clasps breaking due to pressure applied to anklet/bracelet) and our refund or exchange policy does not apply in this instance.
We make jewellery for children; children innately break things. Please do not contact us for repairs or replacements if a child breaks their special piece.
Shipping costs on returns are to be covered by the customer unless the item is faulty. However if your item is found to be faulty and you choose the option of an exchange (strictly within 14 days of receiving your item), we will cover the cost of return shipping for the faulty item.
This does not apply to Bluebird Co. pieces that have been ordered at an incorrect size by the customer. If this happens and you are wanting to have your piece/s resized you will need to notify us via email, we will supply an RA (return authorisation) number and send back your order within 14 days (unworn and unwashed in their original packaging) to be eligible for an exchange or our free re-sizing service (this does not apply to customised pieces). In this instance the customer must pay for return shipping and also provide another pre-paid tracked postage bag so that new or resized items can be mailed back to the original address. More information on this topic can be found in the FAQ section on our website.
Re-sizing of customised pieces (items with personalised pendants or custom lenths) can be arranged, within 14 days of receiving your order, via email firstname.lastname@example.org and a small fee ($10 per item) is required as each customised piece is handmade to order. Therefore, please select sizes carefully.
If you change your mind about the products you have purchased from us, we do not offer a refund but are happy to provide a credit note for the purchase amount. This does not apply to customised necklaces or bracelets (they are non-refundable). The shipping costs are your responsibility. This includes cases where the incorrect size has been purchased.
We do not offer returns and exchanges on our sale items. This includes items purchased using sale codewords. We also do not provide complimentary re-sizing on our products purchased on sale. Therefore, please choose sizes and pieces carefully.