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Shipping and Returns

Shipping

Bluebird Co. offers FREE shipping within Australia when you spend $100 AUD and FREE International Shipping on orders of $150 AUD or more. 

Once your order has been placed via the Bluebird Co. website it will take 1-3 business days for your item/s to be processed and handmade. After your order has been completed it will be wrapped up and shipped off using the Australia Post service. Please note that if you place an order on a weekend that it will not be processed until the next business day. It is also important to keep in mind that any item/s purchased during an advertised ‘Sale’ period may take up to 2 weeks to be shipped.  This is due to the handmade nature of each item.  

These outlined time periods do not include how long it will take for your order to be delivered via Australia Post.  Standard domestic shipping times range from 2-6 business days after a parcel has been posted. If you would like to receive your Bluebird Co. order sooner you can select the ‘Express Post’ option at the checkout to speed up the delivery process.  Please be patient during the busy holiday season, as delivery dates for your parcel are out of our control.

Bluebird Co. customers will be notified via email correspondence once their order has been shipped.  We ask that you please ensure the correct postage details are provided on checking out as Bluebird Co. does not take responsibility for orders that are shipped to an invalid or incorrect address and cannot be found liable for any associated loss.

 

Returns and Exchange

Bluebird Co. is all about superb quality and excellent customer service. We take pride in our handmade creations and want our customers to be equally enamored with their special keepsakes. That being said, if you happen to receive an item that is deemed broken or faulty please contact us immediately via email at info@bluebirdco.com.au. From there we will happily organise a refund or replacement if the item/s in question are returned to Bluebird Co. HQ within 14 days of the original delivery date.

Please note that general wear and tear is not considered a manufacturing fault, and our refund or exchange policy does not apply in this instance. However if your item is found to be faulty and you choose the option of an exchange (within 14 days of receiving your item), we will cover the cost of return shipping for the incorrect or faulty item.

This does not apply to Bluebird Co. pieces that have been ordered at an incorrect size by the customer. If this happens and you are wanting to have your piece/s resized you will need to notify us via email and send back your order within 14 days to be eligible for an exchange or our free re-sizing service. In this instance the customer must pay for return shipping and also provide another pre-paid padded postage bag so that new or resized items can be mailed back to the original address. More information on this topic can be found in the FAQ section on our website.

Sale Items:
We do not offer returns and exchanges on our sale items. This includes items purchased using sale codewords. We also do not provide complimentary re-sizing on our products purchased on sale. Therefore, please choose sizes carefully.