Sale Terms & Conditions

Sale Terms & Conditions

Shipping: Sale orders will ship within 1-3 weeks. Pre-order items will be dispatched within the timeframe specified in the product description.

Personalisation & Sizing: Please choose sizes carefully, as we do not offer refunds or exchanges on personalised items, including pieces with engraved or hand-stamped solid gold or solid rose gold initial pendants.

Returns & Refunds: All sale orders are final and not eligible for refunds. Non-personalised items can be returned for a credit note or exchange.

Shipping Offers:

Free standard shipping within Australia for orders over $150.

Free express shipping within Australia for orders over $300.

Free express shipping to New Zealand for orders over $300.

Free express shipping for US orders over $400.

Manufacturing Warranty: 

We offer a 6-month manufacturing warranty on all jewellery. Please note, this does not cover wear and tear or natural fading of plating.

Personalisation Accuracy: Please carefully check the spelling of any personalised items before submitting your order. We cannot replace jewellery that contains spelling errors from incorrect ordering.

Gift with Purchase: A maximum of one complimentary bracelet will be provided with each order over $250 during our Christmas Sale, while stocks last. To receive the gift, please select the Gift with Purchase at checkout if eligible. Note that gift with purchase items are not covered by our manufacturing warranty.